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FAQs ABOUT USING OUR PRODUCTS

Insoles, Inserts & Orthotics

How do I know which Dr. Scholl’s® insoles or orthotics to purchase?

Dr. Scholl's® offers a variety of insoles and orthotics for all kinds of foot and lower body conditions, use occasions and shoe types. To discover which insole or orthotic is right for you, visit the Insole Advisor.

What kinds of conditions do Dr. Scholl’s® insoles and orthotics help treat?

Dr. Scholl's® insoles and orthotics help treat a variety of foot, knee, lower back, leg and hip conditions – as well as some skin conditions. Learn more on the Symptoms & Conditions page.

What are Dr. Scholl’s® Custom Fit® orthotics? How do they work?

Dr. Scholl’s® Custom Fit® Orthotics are a unique innovation in foot care. Our Custom Fit Wellness Centers™ use 2,000 pressure sensors to create your unique FootMap. For more information visit the Dr. Scholl’s® Custom Fit® Orthotics page.

What does Dr. Scholl’s® Massaging Gel® Advanced technology do?

Only Dr. Scholl's® has Massaging Gel® Advanced technology for support and cushioning proven to give you all-day comfort and keep you feeling more energized. It helps reduce muscle fatigue in feet and legs and allows you to stay on your feet longer.

Massaging Gel® Advanced technology has Responsive-Wave Cushioning™ with multi-layer gel waves that:

  • Adapt to give you both cushioning and energy rebound as you move through your stride
  • Respond differently to different levels of activities and impact

Explore Dr. Scholl's® Massaging Gel® Advanced Insoles:

What does Dr. Scholl’s® Shock Guard® technology do?

Each step you take can create pain-inducing shock on your feet, knees and lower back. Shock Guard® technology helps absorb this shock and treats pain at its source, so you can have immediate and all-day relief from daily activities.

It can be found in the following products. Click the links below to learn more and purchase.

What size Dr. Scholl’s® insole or orthotic should I buy?

Dr. Scholl’s® insoles and orthotics are designed to fit a range of shoe sizes. For the best fit, purchase the insole or orthotic size that matches your particular shoe size. Typically, men’s insoles and orthotics range from sizes 8-13, and women’s insoles and orthotics range from sizes 6-10. For exact sizing information, visit the product page for the insole or orthotic you’re interested in.

Do Dr. Scholl’s® insoles or orthotics fit in slim fitting or dress shoes?

All Dr. Scholl’s® insoles and orthotics should fit in most shoes. However, some have a slimmer design that fits best in dress shoes:

Do I need to trim my Dr. Scholl’s® insoles or orthotics?

Depending on your shoe size and the insole or orthotic you’ve purchased, trimming may be necessary to obtain an optimal fit. Visit the product page for your specific insole or orthotic for more information.

How long do Dr. Scholl’s® insoles and orthotics last?

Most Dr. Scholl’s® insoles and orthotics are designed to last six (6) months with regular use. They should be replaced within this timeframe or at the first signs of wear.

Do Dr. Scholl’s® insoles or orthotics contain latex?

Comfort Air Pillo® Insoles, Double Air Pillo® Insoles and Odor-X® Odor Fighting Insoles contain a natural rubber latex. All other Dr. Scholl’s® Insoles and orthotics are latex-free.

How do I clean my Dr. Scholl’s® insoles or orthotics?

You can wash Dr. Scholl’s® Insoles and orthotics by hand or in a washing machine on a cold-temperature setting. They should be left to air-dry; they cannot be machine-dried.

What if the manufacturer’s insoles in my shoes are not removable? Can I still insert my Dr. Scholl’s® insoles or orthotics?

Dr. Scholl’s® insoles and orthotics can placed over a shoe’s existing insole as long as the shoe is still comfortable and does not feel too tight. Any insole or orthotic that is not full-length should be placed on top of your shoe’s existing insole.

Can Dr. Scholl’s® insoles or orthotics be transferred from shoe to shoe?

Yes, Dr. Scholl’s® insoles and orthotics can be transferred from shoe to shoe as long as the shoe is still comfortable and does not feel too tight. Since every shoe is different, certain insoles and orthotics may fit better in certain shoes. We encourage you to find the insole or orthotic that fits best for you for each shoe.

Wart, Blister, Corn, Callus and Bunion Cushions and Treatments

What does Dr. Scholl’s® DURAGEL® Technology do?

DURAGEL® Technology is built into our premium cushions and removers to make them thin, flexible, and nearly invisible. It contains 30-50% water and is a durable cushion that conforms to the contours of your skin to protect your corn, callus, blister, or bunion. The cushions fit easily into any shoe to provide all-day cushioning pain relief.

Explore DURAGEL products:

Can I bathe or shower while wearing a Dr. Scholl’s® bandage or cushion?

You can wear Dr. Scholl’s® bandages and cushions in the shower, but it will reduce the amount of time the bandage stays on, which varies by product.

Odor-Fighting Products

Where can I find more information about foot odor?

What does Dr. Scholl’s® Sweat Max® technology do?

Sweat Max® technology absorbs sweat and helps eliminate odor. Learn more about Sweat Max® products:

Guarantee & Refunds

Do you offer any money back guarantees? What are the details?

  • Visit the Money Back Guarantee page to learn which products we guarantee as well as how to get a refund.

What is the status of my refund?

To check on the status of your refund, please call our consumer relations team: 866-360-3226 Mon-Fri 9AM-5PM EST

What is a UPC code?

A UPC code is a twelve-digit unique product code. It can be found on the back of all Dr. Scholl’s® packages, and looks similar the below image.

Where to Buy

Where can I find Dr. Scholl’s® products?

You’ll find Dr. Scholl’s® products nationwide in stores as well as through some online retailers. To find a Custom Fit® Kiosk near you, please visit the kiosk finder page.

Where can I find a Dr. Scholl’s® Custom Fit® Orthotics Kiosk?

Dr. Scholl’s® Custom Fit® Orthotics Kiosks are located in a number of participating retail stores nationwide. For exact location information, please visit the kiosk finder page.

What if my recommended Custom Fit® Orthotic Inserts were not available at my nearest Custom Fit® Kiosk?

If your recommended Custom Fit® Orthotic Inserts were not available at you nearest Custom Fit® Kiosk, click "Find Online" on this page so see where they are available online for purchase.

Other FAQs

Where can I find current Dr. Scholl’s® coupons and offers?

  • When available, you’ll find coupons and offers on the Coupons & Offers page.

How can I find out more about Dr. Scholl’s patents?

Click here to view a list of Dr. Scholl's® Patents.